SOP 9 · Module 7, Reviews and referrals

Reviews and referrals

Who: Set up once by the owner or manager. Runs itself.Time: 20 minutesUpdated: 2026-09-14Ready

What this is for

Two automatic messages after the visit. One asks for a review. One asks for a referral. Nobody at the front desk sends either one by hand.

Trigger: marked "showed." Two hours later, one text:

Thanks for coming in today, [First name]. Would you leave us a quick review? It takes a minute: [Google review link]

It stops the moment they reply or click. Nobody gets nagged.

Get your Google review link now. It is in your Google Business Profile under "Ask for reviews."

Trigger: marked "showed" or "upgraded." Three days later, one text:

Know someone who should get checked? Send them this and they can book the same [couples heart scan] you did: [Booking link]

Couples who just did it together are your best referrers. They already have a story.

Both messages are published with your links in them. Exact clicks are in the module 7 videos.